Privacy Policy

Effective Date: July 1, 2023

Remedy Heating and Cooling Inc. (“Remedy,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (http://www.remedycooling.com), interact with us by phone at (352) 777‑9854, visit us at 17422 US‑19, Hudson, FL 34667, or otherwise receive our services.

1. Information We Collect

Personal Information You Provide:

Name, address, email, phone number
Service-specific details (e.g., HVAC system info, maintenance history)

Automatic and Usage Data:

IP address, browser type, device type, referring pages, pages visited, timestamps

2. How We Use Your Information

To provide, operate, and improve our HVAC services and website
To communicate about appointments, promotions (if opted-in), and service updates
To comply with legal obligations and enforce our terms

3. Disclosure of Your Information

We do not sell or rent your data. We may share:

Service Providers: vendors (e.g., payment processors, software platforms) bound by confidentiality
Legal Requests: if required by law or to protect our rights

4. Cookies & Tracking

We and trusted third parties may use cookies and similar technologies for analytics, personalized content, marketing, and site improvement . You can manage cookie preferences via your browser settings.

5. Data Security

We apply commercially reasonable technical and organizational measures to protect your information. However, no system is fully secure.

6. Data Retention

Your personal data is retained only as long as necessary to fulfill service purposes, comply with legal obligations, and support business operations.

7. Your Rights & Choices

Marketing Opt-Out: You can opt out of promotional messages at any time by contacting us.
Access & Correction: You may request to access, correct, or delete your personal information by contacting us.
California & Other State Rights: If applicable, you may have specific data rights under state privacy laws (e.g., CCPA/CPRA)

8. Children’s Privacy

Our services and website are not directed to children under 13, and we do not knowingly collect information from them.

9. Third-Party Links

Our website may include links to external sites. We are not responsible for their content or privacy practices; please review their policies.

10. Changes to This Policy

We may update this Privacy Policy; changes will be posted here with a new “Effective Date.” Please review it periodically.